Business challenge
The project supports operational workflows that need clearer data handling, follow-up visibility, and structured digital access for users.
ClientPertamina EP
IndustryEnergy
Project typeWebsite
Project overview
The Complaint GS-Z4 enables administrators to review submitted complaints, approve requests, assign vendors, and generate detailed reports for efficient housing repair management.
Solution
This platform provides administrators with full control over complaint approvals, vendor assignments, and document management to ensure smooth and transparent repair workflows.
Operational impact
The solution helps digitize processes, improve data traceability, and support more organized operational monitoring.
Implementation scope
Key features and delivery focus
Complaint Submission & Approval
Handles submission of complaints from residents and provides an approval workflow for administrators before processing.
Vendor Appointment
Enables administrators to appoint vendors or contractors to carry out the approved repair work.
Work Progress Monitoring
Tracks the progress of repair activities, from vendor assignment until the work is completed and verified.
Document Export
Provides export of related documents and reports, such as complaint details, vendor tasks, and completion summaries.
Communication & Notifications
Sends notifications to residents and vendors about complaint approval, task assignments, and repair status updates.
Support & Feedback
Provides a channel for residents to contact support, give feedback on vendor services, and suggest improvements.