Business challenge
The project supports operational workflows that need clearer data handling, follow-up visibility, and structured digital access for users.
ClientPertamina EP
IndustryEnergy
Project typeMobile Apps
Project overview
Mobile application for submitting and tracking housing repair complaints from official residence occupants.
Solution
The Complaint GS-Z4 Mobile Apps allow users to easily submit complaints about housing damage, track repair progress, and stay updated on their request status.
Operational impact
The solution helps digitize processes, improve data traceability, and support more organized operational monitoring.
Implementation scope
Key features and delivery focus
Easy Damage Reporting
Employees can quickly report damages in their official residences with detailed descriptions and photos.
Real-Time Tracking
Each report can be tracked in real-time, allowing employees to know the status and progress of their complaints.
Work Order Management
Administrators can assign tasks to technicians, schedule repairs, and ensure all work is completed on time.
Smart Notifications
The system automatically sends notifications and updates, keeping employees informed about their repair requests.
Repair History
All previous complaints and repair records are stored and accessible, ensuring transparency and accountability.
Support & Feedback
Employees can contact support, provide feedback on repair services, and suggest improvements for better service.