Business challenge
The project supports operational workflows that need clearer data handling, follow-up visibility, and structured digital access for users.
ClientPDAM Tirta Pandalungan Jember
IndustryWater Utility
Project typeMobile Apps
Project overview
Application for reading each customer's water meter, the data of which will then be sent to SIMBIO
Solution
More than just a meter reading tool, Dimetri Mobile Apps is fully integrated with the SIMBIO system, ensuring accurate data collection and seamless operations.
Operational impact
The solution helps digitize processes, improve data traceability, and support more organized operational monitoring.
Implementation scope
Key features and delivery focus
Account & Profile
Manage your Simbio account, update personal details, and view subscription information securely within the app.
Billing & Payments
View your monthly water bills, download invoices, and make payments easily through secure payment gateways.
Service Requests
Submit requests for new installations, maintenance, or meter checks directly from your mobile device.
Notifications & Announcements
Receive the latest updates, service alerts, and official announcements from Perumdam Tirta Pandulungan instantly.
Service Areas & Coverage
Check your location on the service map, see coverage areas, and explore expansion plans for better water service.
Customer Support & Feedback
Contact Perumdam directly, submit feedback or complaints, and get support quickly through chat, forms, or call features.